Zerolink RMS for Service Business Operations

CRM & Customer 360

Bring customer profile, subscriptions, invoices, payments, collections, tickets, assets, notes, documents and audit history into one customer-level operating view.

• Lead and customer profile tracking
• Customer 360 timeline and activity context
• Notes, documents and communication history

Subscriptions & Renewals

Manage plans, renewals, recurring billing cycles, due dates and service lifecycle so customer accounts stay current.

• Active subscriptions and renewal views
• Expiring, expired and suspended service lists
• Plan and package lifecycle tracking

Billing, Payments & Collections

Generate invoices, record receipts, allocate payments, monitor outstanding balances and drive collection follow-ups from one billing workflow.

• Invoices, discounts and due dates
• Payments, batch cash entry and reconciliation
• Collections queue and follow-up history

WhatsApp Payment Links

Send secure payment links through configured channels so customers can review invoice details and pay from a public payment page.

• Customer-safe payment portal links
• Invoice amount and due-date context
• Gateway callback and payment trail support

Ticket, Task & SLA Management

Track service tickets, technician tasks, due dates, SLA policies, escalations and operational ownership without losing customer context.

• Ticket queues and assigned task workflows
• SLA policies, due dates and breach visibility
• Customer-linked support history

Inventory, Assets & RMA

Manage stock, customer assets, device replacement, warranty cases, vendor repair queues and RMA history for field service operations.

• Routers, ONUs, CCTV cameras and spare parts
• Customer asset and warranty tracking
• Repair, return and replacement workflows

Invoice OCR & Document Scanning

Scan purchase invoices and vendor bills from camera or PDF, review editable extracted lines, and apply stock or expense data without retyping documents.

• Inventory purchase invoice capture
• Expense and utility bill prefill
• CCTV hardware register and fleet odometer OCR

HR Attendance & Payroll

Coordinate staff profiles, attendance, leave, payroll runs and salary workflow foundations alongside operations and reporting.

• Staff profiles and shift context
• Attendance, leave and payroll runs
• Salary payment and reporting workflow

Reports, Audit & Role-Based Access

Use reports, imports, exports, audit logs, permission controls and module-level visibility to keep daily operations accountable.

• Audit logs and operational reporting
• Role-based permissions and module access
• Import, export and governance controls

Retail and Trading Businesses

Manage customers, quotations, invoices, payments, inventory, purchases, expenses and business reports without switching between disconnected tools.

• Customer and sales workflow
• Billing and stock control
• Expense and profit visibility

Service and Subscription Companies

Support ISP, CCTV, IT, rental, maintenance and subscription operations with recurring billing, collections, tickets, assets and customer history.

• Recurring revenue workflows
• Service and SLA tracking
• Asset and warranty history

Growing MSMEs and Field Teams

Coordinate office staff, field teams, attendance, payroll, tasks, fleet activity, marketing communication and management reporting.

• Role-based team workflows
• Field and workforce visibility
• Reports and audit controls

Revenue & Billing Risk

Highlights overdue invoices, unpaid balances, reconciliation backlog, and renewal pressure before collections slip.

Operations Load

Surfaces task backlog, open tickets, workflow approvals, recurring work pressure, and team imbalance.

Inventory & Asset Health

Flags low stock, service due, replacement due, warranty expiry, and weak field equipment visibility.

Monitoring & Communication Failures

Brings NMS alerts, failed email/SMS/WhatsApp notifications, and audit-facing issues into one review queue.

Workforce Discipline

Shows attendance device sync gaps, geo heartbeat weakness, leave approval queue, and attendance-side friction before it grows.

Who it is for

ISP operators, broadband providers, CCTV installation and service companies, IT service providers, field teams, local network operators and subscription-based SMEs can use Zerolink RMS to manage customer and service operations.

Problems it solves

The platform connects lead management, customer onboarding, subscriptions, invoice follow-up, payment collection, ticket resolution, inventory movement, RMA handling, attendance, payroll and audit visibility.

Main modules

Core modules include CRM, Customer 360, subscriptions, billing, payments, collections, tickets, tasks, SLA, inventory, assets, RMA, HR attendance, payroll, expenses, reports, integrations, settings and audit logs.

Support context

Zerolink RMS is operated by Zerolink Digital Network for service companies that need a web-based RMS workspace with configurable modules, role-based access and support-led onboarding.